Refund Policy
When SlopGrade refunds a payment, and how: annual plans within 30 days, monthly plans, agent passes, Deep Scan usage and account deletion.
Last updated · November 4, 2026
1. Summary
This page says when SlopGrade refunds a payment and how. It is part of our Terms of Service; where a separate written agreement (Enterprise) says otherwise, that agreement applies. Mandatory consumer law in your country is not limited by this page.
| Payment | Refund |
|---|---|
| Annual Solo or Team plan, cancelled within 30 days of its payment | Full refund of every invoice paid for that annual period; the plan ends at once |
| Annual plan, cancelled after 30 days | No refund; the plan runs to the end of the paid year and does not renew |
| Monthly Solo or Team plan | No refund of the current month; cancelling stops the next renewal |
| Free trial | Nothing to refund — a trial needs no card |
| Agent pass that cannot be delivered | Full refund, once, to the card that paid |
| Agent pass already delivered | No refund |
| Deep Scan API usage | A file the engine did not answer is never billed; files already analysed are billed |
| Deleting your account | No refund; a final invoice for usage already consumed |
2. Annual plans: the 30-day refund
If you cancel an annual Solo or Team plan within 30 days of its payment — the first payment or a renewal — the plan ends at once and every invoice paid for that annual period is refunded in full, including a prorated upgrade paid during it. We email you 30 days before each annual renewal so you can cancel before you are charged. Cancel from the billing page of your account.
3. Monthly plans and cancellation
Cancelling a monthly Solo or Team plan stops the next renewal; you keep the plan until the end of the month already paid, and that month is not refunded. A decrease (fewer repositories) takes effect without a credit.
4. Agent passes
A pass bought by an AI agent is delivered once, to the account linked to the agent that paid. If it cannot be delivered — the agent has no account, or the account already holds a Solo or Team subscription paid through Stripe — a card payment is refunded in full, once, to the card that paid. Our reconciliation runs every hour and refunds it automatically; past a daily limit on automatic refunds, we refund it by hand. A payment on another rail that cannot be delivered is refunded on request. A delivered pass is not refunded.
5. Existing Firewall subscriptions
The per-repository Firewall plan is no longer sold. Cancelling an existing Firewall subscription ends it at once and the unused time is not credited, except under the same 30-day annual refund. A full refund of a charge, or a chargeback decided against us, ends the Firewall subscription.
6. How a refund reaches you
- Refunds go back to the payment method that paid, through Stripe. We never ask for card details by email.
- Stripe sends a refund at once; your bank usually shows it within 5 to 10 business days.
- For any refund question, or before opening a chargeback, write to legal@slopgrade.ai.
- Where EU consumer law gives you a 14-day right of withdrawal for a distance contract, it applies in addition to this page.